Case Study - Auto Repair - Barrie, ON
26 days. 138 calls.
26 days. 138 calls.
12 booking requests captured.
A two-location auto repair shop in Barrie ran a 30-day AI receptionist trial. The AI ran as a backup - picking up calls the team couldn't get to during the day, and covering the phones completely after hours. No new software for staff. No scripts to learn.
138
Calls fielded by AI over 26 days
47
Calls with a real outcome
12
Booking requests captured
7 of 12
Captured after-hours - shop was closed
"There's been less stress around calls. Things are quieter and there's less pressure to answer the phone right away."
Front desk staff - Barrie auto repair shopFlashing engine light on the highway - caller flagged as urgent, towing info provided, team notified immediately
Oil leak after same-day service - escalated immediately with location, issue description, and callback request
7 of 12 booking requests came in after hours when the shop was closed - calls that would have gone to voicemail
Callbacks, repair status checks, payment follow-ups, and reschedule requests - all handled and logged for the team
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