Built for the calls that come in after you close.
A heating and cooling company in Barrie. The office closes in the afternoon. The furnaces and air conditioners don't. In one month, 22 of 29 real calls came in after close. The AI answered every one.
Then we ran a real month.
real calls in one month. Every one answered. Every customer captured.
When the calls came in
22 of 29 calls landed after close. Weekday evenings and two Saturdays.
What the 29 calls were
9 of the 11 conversations ended with details captured and emailed to the team.
Same pattern.
Leads that came in after close
in the first 20 days.
in the next full month.
Emergencies
in the first 20 days. Both after hours.
Both flagged and sent to the owner within a minute.
Common questions.
Can an AI receptionist handle heating and cooling emergencies?
Yes. It recognizes urgent calls like no heat or water leaking from a unit, and routes them to the people you choose right away. In its first 20 days, 2 emergencies came in after hours. Both were flagged and sent to the owner within a minute.
Does it replace the office?
No. During office hours the team keeps answering. The AI picks up when they're tied up, and after the office closes.
What happens to calls that hang up?
Every one is logged. This month most were automated dialers, and three real customers called back on their own. If that changes in heating season, the numbers will show it.
The no-heat calls start soon. Who's answering yours?
Let's look at what your phones are doing after you close.