SMS Response Agent

The text that saves the lead you just missed.

When a call goes unanswered, this agent fires automatically. It texts the caller in seconds, finds out what they need, and starts the conversation before they dial the next company on the list.

Fires in seconds Qualifies by text Works with your existing number
Start your free 2-week trial → See how it works
 
Missed call · Text sent automatically
SMS Response Agent Hi, it’s Roofers Elite Barrie. Sorry we missed your call. How can we help?
Customer Hi. I’m looking for a quote to have my roof redone.
SMS Response Agent Happy to get that started for you. What’s the address for the roof you’re looking to have replaced?
Lead recovered. Conversation already started.

A caller who gets no answer rarely leaves a voicemail. They hang up, look at the next search result, and call your competitor. The job was yours to lose, and it was gone in under a minute.

A fast text keeps the conversation with you.
How it works

From missed call to booked conversation.

No app for your team to learn. No change to your phone number. The agent watches for missed calls and does the rest.

01

A call goes unanswered.

Your team is on a job, with a customer, or off the clock. The phone rings out. That’s the trigger. Nothing else has to happen for the agent to step in.

02

A text goes out in seconds.

“Hi, it’s [your business]. Sorry we missed your call. How can we help?” Sent in your business’s name, in your tone, while the caller still has their phone in their hand.

03

The agent qualifies by text.

It finds out what the caller needs: a quote, a repair, an emergency, a question about an existing job. It collects the details your team would ask for, like the address, the timing, and how urgent it is.

04

Your team gets a warm lead.

The lead is routed to the right person with a clean summary: who, what, where, and how urgent. Urgent jobs get flagged for same-day follow-up. You call back already knowing the answer.

What it handles

Built for the calls that slip through.

During the day it covers overflow, when every line is busy. At night and on weekends it covers everything. Either way, the caller gets a response in seconds instead of a voicemail greeting.

What we measure
Leads recovered from missed calls, every month

Real numbers. Calls caught, texts answered, jobs followed up. You see the difference.

The agent takes care of:
  • Instant text-back on every missed call
  • Two-way conversation in your tone
  • Qualifying the job: quote, repair, emergency
  • Capturing name, address, and timing
  • Flagging urgent jobs for same-day follow-up
  • Routing the lead to the right person
  • Clean summary sent to your team
  • After-hours and weekend coverage
What it is not

Worth knowing up front.

  • Not a mass-texting or marketing blast tool. It only messages people who just called you.
  • Not a replacement for your team. It starts the conversation so a real person can finish it.
  • Not a canned autoresponder. It holds a real two-way conversation and adapts to what the customer says.
  • Not a robot that guesses. When something needs judgment, it captures the details and hands off to a person.
Part of Fallback Front Desk

Pair it with the Voice Receptionist and nothing gets missed.

The SMS Response Agent is one half of the Fallback Front Desk system. The Voice Receptionist answers the calls it can, and the SMS agent catches everyone who hangs up first. Together they make sure every missed call becomes a conversation instead of a lost job.

See Fallback Front Desk → Meet the Voice Receptionist
Common questions

Before you turn it on.

Do I need a new phone number?
No. The agent works with your existing business number. Callers see the same number they just dialed, so the text feels like it came from you. Because it did.
How fast does the text go out?
Within seconds of the missed call. The goal is to reach the caller while their phone is still in their hand, before they scroll to the next company.
What if the customer asks something it can’t answer?
It doesn’t guess. It captures the question and the customer’s details, then routes the conversation to your team with everything they need to pick it up.
Will it text existing customers about jobs in progress?
It recognizes the difference between a new inquiry and an existing job, and routes each one appropriately. Existing customers get to the right person instead of restarting from zero.
How long does setup take?
Most businesses are live within a week. We configure it around your services, your tone, and your rules, then test it before anything goes live.
Free 2-Week Trial

Find out how many calls you’re missing.

Run the system for two weeks. At the end you get a plain report: how many calls were missed, how many were recovered, and what they were worth.

Start your free 2-week trial → Book a 20-minute call

For local service businesses  ·  Setup included  ·  No long-term contract